When you have a power outage, a billing question, or an emergency, knowing the right phone number to call is crucial. For a large utility company like Dominion Energy, which serves multiple states, finding the correct contact information can sometimes be confusing. Calling the wrong number can lead to long wait times or being transferred, delaying the help you need.
This guide is designed to help you quickly and easily find the specific Dominion Energy phone number for your needs and location, ensuring you get connected to the right department as fast as possible.
Understanding Dominion Energy’s Service Areas
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First, it’s important to know that Dominion Energy operates under different names and has different regional customer service centers depending on your location. The two primary states they serve are:
- Virginia: Dominion Energy Virginia provides electric service to most of the state, excluding areas like Northern Virginia (which is often served by other providers). They also provide natural gas in some regions.
- South Carolina: Dominion Energy South Carolina provides electric and natural gas service to a significant portion of the state.
They also have significant operations in Ohio, North Carolina, Utah, Idaho, and Wyoming, though these may operate under slightly different names (like Dominion Energy Ohio). Always have your account number and ZIP code ready when you call, as this helps direct you to the correct service area.
The Most Important Number: Report a Power Outage
This is the number you should save in your phone immediately. For outage reporting and downed power lines, Dominion Energy provides dedicated, 24/7 automated lines that are the fastest way to report an issue. Calling the general customer service number for an outage can delay the process.
- To Report an Outage in Virginia: 1-866-366-4357
- To Report an Outage in South Carolina: 1-888-333-4465
You can report an outage, get information on the cause, and receive estimated restoration times through these automated systems. Always assume a downed power line is energized and extremely dangerous. Stay far away and report it immediately by calling the outage number or 911.
General Customer Service Phone Numbers
For non-emergency issues like billing, payments, starting or stopping service, and general questions, you will need to contact the customer service line for your specific state.
Dominion Energy Virginia Customer Service:
- Phone Number: 1-866-366-4357
- Hours: Available 24/7 for outages. For billing and other account inquiries, business hours are typically Monday-Friday, 7 a.m. to 7 p.m. (local time).
Dominion Energy South Carolina Customer Service:
- Phone Number: 1-800-251-7234
- Hours: Available 24/7 for outages. For billing and other account inquiries, business hours are typically Monday-Friday, 8 a.m. to 6 p.m. (local time).
Other Essential Dominion Energy Contact Numbers
- Emergency Gas Line Contact (Virginia): 1-800-774-4111 (For the smell of gas inside or outside your home. Leave the area immediately first, then call from a safe distance.)
- Emergency Gas Line Contact (South Carolina): 1-800-815-0083
- Payment & Billing Assistance: Many states have dedicated lines or options within the main customer service line for customers struggling to pay their bills or seeking payment arrangements.
- Business Customer Service: Larger commercial accounts may have a dedicated line. It’s best to check your specific business bill or the Dominion Energy website for your state.
Best Practices for Calling Customer Service
To make your call as efficient and stress-free as possible, follow these tips:
- Have Your Account Number Ready: This is the most important piece of information. It’s located at the top of your bill. It allows the representative to instantly pull up your account.
- Call at the Right Time: Avoid calling first thing Monday morning or right after a major storm when call volumes are at their peak. Mid-week, mid-afternoon calls often have shorter wait times.
- Be Clear and Concise: Know what you need to ask or report before you call. Having notes ready can help the conversation stay on track.
- Use Automated Systems: For simple tasks like making a payment, using the automated phone system or the online portal is almost always faster than waiting to speak with a representative.
- Be Patient: During widespread outages, hold times can be long. Remember that the representatives are working hard to assist everyone.
Beyond the Phone: Alternative Contact Methods
While a phone call is necessary for emergencies, other methods can be more convenient for routine matters:
- Online Account Management: The Dominion Energy website and mobile app are the best tools for paying your bill, viewing your energy usage, submitting meter readings, and even starting or stopping service. This is available 24/7 without any wait.
- Website Contact Forms: You can often send a secure message through your online account, which is great for non-urgent inquiries.
- Social Media: Reaching out via Twitter or Facebook Messenger can sometimes be an effective way to get a public response for a customer service issue.
Having the right number on hand provides peace of mind. Save the appropriate outage and emergency numbers in your phone today so you’re prepared for anything.
FAQ: Dominion Energy Phone Number Questions
Q1: Is there one main Dominion Energy number for the entire U.S.?
No. Because Dominion Energy provides service to different states under different regional divisions, there is no single universal number. You must use the number specific to your state and your need (e.g., outage vs. billing).
Q2: Why did I get transferred when I called the number on my bill?
This usually happens if you call a general line that serves multiple states. The automated system will often direct you to press a number for your specific state. Having your account number or ZIP code ready helps you navigate these systems faster.
Q3: What is the fastest way to report a power outage?
The absolute fastest way is to use the automated outage reporting line for your state (VA: 1-866-366-4357, SC: 1-888-333-4465). You can also report an outage through the mobile app or website, which is often faster than calling a general line.
Q4: I smell gas. Should I call the customer service number?
No. If you smell the distinct odor of rotten eggs (natural gas), leave the area immediately on foot. Do not use anything that could create a spark. Once you are in a safe location, call the dedicated emergency gas line or 911. Do not call general customer service for a gas leak.
Q5: Are the customer service lines open 24/7?
The outage reporting lines are available 24 hours a day, 7 days a week. However, lines for billing, account changes, and other non-emergency services are typically only staffed during regular business hours on weekdays.